"The team was very helpful and had the parts and provided the service I needed to get me back on the road."
"I was helped immediately."
"Was Qick and easy111111111111111111111111111111111"
"Both items I was looking for were in stock and selling for the same price as available on-line. I appreciate that they have public rest rooms."
"Staff was rude, and my purchase experience seemed rushed along. High prices with minimal selection."
"Gregory helped us pick out the perfect helmets. He was extremely helpful, knowledgeable, friendly, and patient with us as we looked at multiple options. After we picked out helmets and communicators, he installed and showed us how to connect them so we were ready to ride as soon as we walked out it of the store. 5 stars for staff service!"
"very helpful w/helmet....."
"Inventory on riding gear nothing but Bilt.
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"Everything nice and a lot of discounts I like that."
"Had everything I needed and the staff was very helpful"
"It's great every time I go there"
"Definetly low on options for footwear.
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"Great service and great selection. "
"Cycle Gear Brass, I've always been pleased with your retail store staff because of their friendly and knowledgeable ways. I was very excited when I heard Revzilla chose to blend with your brand. Revzilla's online operation I always go to first as an on line choice but I do prefer to shop at brick and motor stores primarily as I'm a raging enthusiast and very experienced rider in all facets of motorcycles and thus prefer a touchy feely experience when purchasing anything for my two wheeled "children". I have worked for and run several motorcycle brand dealerships. On that note my principal disappointment with CG is your product choices put on your shelves. You are the biggest store retailer in the USA but offer mostly entry level lower price big brand gear and then offset that with your in house "budget" brands. I understand the business economics of this but it appears you allow buying access to lower level and beginner or budget status riders but then offer few choices of "vertical" ( increased quality/prices/choices) brand inventory. You have already established a great retail network but need to re-brand your marketing position in hopes you can restore faith in experienced more "educated" ( brand and knowledge based) riders. You need to stock more of the upper products of the key brands or isolate certain brand names to certain price/quality segments. You offer a great chance to secure brand buyers at the early entry levels of riding but then fall short as the rider progresses and wants to upgrade items as they immerse themselves in their "hobby". You have an opportunity to keep the buyer from their hobby birth through many years of rider growth and love of riding. IMHO this is where you fall short with marketing/business model. You seem to offer captive buyers a reason to go elsewhere as they learn to want more choices and better products, which is a natural evolution of the real buyer you want to retain a relationship with. An dissatisfied buyer is much more harmful than a buyer whom has never been in one of your stores. Both hurt the bottom line but the dissatisfied one is severely profit caustic. Keep your brick and mortar space but re-brand your known CG brand as most "better and aged" riders prefer a 3D buying experience not a one of "guessing" on line. If you would like more in depth "ideas" please contact me by email as I am happy to provide my thoughts as I prefer your success and growth since I have owned similar business and I love motorcycles the riders on them. Shopping in a store environment with like riders is part of the fun of riding as you cannot duplicate the social experience and comeraderie in any other buying "location". Bikers like bikers. Cheers, Mark Spencer"
"Store has a good stock of commonly needed items and friendly helpful staff"